Term's + Conditions

All bookings for furniture, goods and services provided by Mustard Folk Ltd are subject to the terms and conditions as outlined below.

Acceptance of terms and conditions is deemed granted by The Hirer on payment of deposit and/or delivery of goods.


“The Hire Company” - Mustard Folk Ltd (trading as Mustard Folk)

“The Hirer” refers to any client, individual, person, firm or corporation hiring equipment or appoints services from the ‘Hire Company’.


To secure your date, once item and service details have been agreed, we will forward an invoice and web link to Terms + Conditions for your perusal and acceptance.

A 25% non-refundable deposit is required to secure your date - with the balance due the week prior to your event.

Acceptance is deemed granted by the hirer on payment of deposit and/or delivery of goods.

The Individual / Entity (s) stated on the invoice document is responsible for all hired items and their subsequent care as per the Terms and Conditions below.


Full payment is required 7 days prior to The Hirer’s nominated hire date.
Payment is to be made by direct credit to bank account detailed on The Hirers invoice.

Hire Period

Rental Period: Up to 48 hours or as arranged and agreed in writing at inception.

Alterations + CANCELLATION

A cancellation fee of 25% of the original order is charged up to and including 14 days prior to the delivery date.

Any cancellations within 14 days and under of the delivery date incur a cancellation fee of 100% of the original order.

Reductions in quantities of up to 30% of original invoice values can be made up to 14 days prior to event date. Any additional items made to the order once the deposit has been received are subject to availability and additional cost.

Hire terms

In the event of loss, damage or soiling of the hire items by The Hirer, whether intentional or due to an accident or neglect, The Hirer will be liable to pay The Hire company the cost of the repairs or the value of the said items, as assessed by The Hire Company.

It is The Hirer’s responsibility to ensure their guests, employees and event attendees conduct themselves in a safe and respectful manner.  The Hirer accepts full responsibility for loss or damage to goods caused by guests, event attendees, employees or contractors.

The Hirer shall keep the items in good order and any items left at unattended premises remain The Hirer’s responsibility.

Placement of decorations or additional items by The Hirer which may cause damage to any surface of the hire items is not permitted unless expressly granted by The Hire Company.

Hired items shall not be moved or relocated within the event location or removed by The Hirer from the event location without prior approval from the hire company.

The Hirer shall only use the items for the purpose and within the capacity limits for which it has been designed and will not attempt to alter, repair or modify the goods.

The hire items shall remain the property of The Hire Company and The Hirer shall not charge, sell, exchange, pledge or part possession with the items.

The Hire Company shall not be liable for any damages, consequential loss or losses due to any failure of The hire items.


The Hire Company reserves the right to request a bond to cover all items supplied. Any damaged, missing, very unclean items will be charged at full replacement cost. This total will be deducted from the bond amount.

Delivery + Collection

Delivery and collection to your site is available between the hours of 9am and 5pm, Monday to Sunday excluding public holidays. Any deliveries outside of these hours or during public holidays must be agreed in writing and may attract an additional fee.

The Hirer grants to The Hire company, or will procure that The Hire Company is granted, an irrevocable right and authority to enter the property where the hired items are to be used, including authorising The Hire Company to bring vehicles at any time onto the property to deliver and/or remove hired items either on the expiry of the hire period or on termination of the Contract

The Hirer is responsible for having someone available to take delivery of the items at the nominated delivery date and delivery time window. This must be confirmed in writing with The Hire Company at least 14 days prior to delivery. It is The Hirer’s responsibility to provide correct and accurate delivery information.

The Hire Company reserves the right to refuse delivery if it is deemed unsafe or poses significant risk to The Hire Company’s staff or to the Hire items.

Delivery of all Hire Equipment is to Ground Level only unless stated prior to delivery.  Any orders which require the delivery of any items further than 10 metres from the closest legal parking space may attract an additional charge. Additional charges also may apply if there is stairs, steep descents or require the use of elevators. It is The Hirer’s responsibility to inform The Hire Company in writing of any additional or difficult delivery conditions. Failure to inform The Hire Company of any difficult delivery conditions may result in additional charges.

Hired items must be cleaned, packed up and ready for collection and loading by The Hire Company at the pre-arranged time and place as arranged prior to booking commencing.

The Hire Company is not responsible for any setting-up of furniture and/or goods unless specifically mentioned in writing in the quotation or invoice.

Set-up is paid at an hourly rate and must be confirmed in writing and paid in full at least 14 days prior to delivery.


While every endeavour is made to supply goods and services as agreed, The Hire Company reserves the right to substitute items to relevant alternatives where necessary.

In the unlikely event that The Hire Company needs to cancel this agreement due to the inability to supply goods and/or services, The Hirer will be provided with written notice and a full refund of hire fee.

Loss or Damage

The Hirer accepts full responsibility for loss or damage to hire items caused from the time the goods are delivered onsite until the time the goods vacate the site and/or are returned to the Hire Companies premises.  Any loss or damage to goods will be charged to The Hirer, as assessed by The Hire Company.

The Hirer is responsible for any damaged, lost, missing or vandalised items. A full replacement fee is due for any damaged, lost, missing items when in the responsibility of The Hirer.

The Hirer shall protect all items from the elements during the period of hire.  Items can be used outside in good weather. Under no circumstances can items be left outside in inclement weather. In inclement weather, including rain,hail, snow, wind, it is the responsibility of The Hirer to ensure the hire equipment is adequately protected and stored. Any damage caused by inclement weather shall be paid at full replacement cost by The Hirer to The Hire Company.

If the Hire Equipment is to be used outdoors at any stage during the hire period The Hirer must confirm this in writing to the Hire Company. It is The Hirer’s full responsibility to provide a suitable wet-weather plan and safely store all items in the event of inclement weather. No refunds are available in the event of inclement weather.

Title (ownership of goods)

The Hirer acknowledges that title to hired items remains with The Hire Company at all times. Equipment & items purchased from The Hire Company remains the property of the company until paid for in full.

Limitation of Liability

The Hirer agrees to defend, indemnify, assume liability for and hold The Hire Company harmless from any and all claims, demands, damages, losses, suits, proceedings, penalties, expenses or other liabilities including attorney fees and court costs, arising out of or resulting from the use of the furniture and goods, regardless of the basis.

The Hire Company shall be in no way responsible or accountable for any injury, death or loss of income caused to The Hirer, any third parties or properties due to the hire of furniture and goods or services provided by The Hire Company.